Banner

Shipping Information

Fast and reliable shipping across India

Free Shipping

On orders above ₹1000

3-5 Days

Standard delivery time

Secure Packaging

Safe and tamper-proof

Shipping Costs

Orders Above ₹500

Anywhere in India

FREE

Orders Below ₹500

Flat shipping charge

₹50

Delivery Timeline

Standard Delivery (3-5 Business Days)

Available for all locations across India. Orders are typically processed within 24 hours and shipped via our trusted courier partners.

  • Metro cities: 3-4 days
  • Other cities: 4-5 days
  • Remote areas: 5-7 days

Express Delivery (Coming Soon)

1-2 day delivery available in select metro cities. Check availability at checkout.

Order Processing

1

Order Confirmation

You'll receive an email confirmation immediately after placing your order.

2

Processing (24 hours)

Orders are processed and packed within 24 hours on business days.

3

Shipment

Once shipped, you'll receive a tracking number via email and SMS.

4

Delivery

Track your order in real-time until it reaches your doorstep.

Serviceable Locations

We currently ship to all major cities and towns across India, including:

Metro Cities

Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad

Tier 2 & 3 Cities

Coverage across 1000+ cities and towns nationwide

Note: International shipping is currently not available. We're working on expanding to international markets soon!

Tracking Your Order

Once your order ships, you can track it in multiple ways:

  • Via the tracking link sent to your email
  • Through your account dashboard under "My Orders"
  • On our Track Order page using your order number
  • Directly on the courier partner's website
Track Your Order

Packaging & Safety

All PlantGenius products are packed with utmost care to ensure they reach you in perfect condition:

  • Tamper-Proof Packaging: All packages are sealed to ensure product integrity
  • Protective Materials: Bubble wrap and cushioning to prevent damage
  • Temperature Control: Special care for temperature-sensitive products
  • Eco-Friendly: Recyclable packaging materials wherever possible

Delivery Issues

Delayed Delivery

If your order hasn't arrived within the estimated delivery time, please contact our support team with your order number. We'll track it immediately and resolve the issue.

Damaged Package

If you receive a damaged package, please refuse delivery or take photos and contact us within 48 hours. We'll arrange for a replacement at no additional cost.

Wrong Address

Please ensure your shipping address is correct before confirming your order. Once shipped, address changes may not be possible. Contact us immediately if you need to update your address.

Questions About Shipping?

Our customer support team is ready to help with any shipping-related questions